19th Aug 2019
An auto dialer is a widely used call center solution which automates the process of dialing thousands of calls automatically. In addition to dialing thousands of telephone numbers automatically from the database, the software is capable enough to distinguish between unanswered and answered calls.
The auto-dialer also has the capability to detect busy tones, unanswered calls, disconnected lines, voice mails and answering machines efficiently. The software can easily transfer all the outgoing calls to a live agent or can even play a pre-recorded message if the number is not connected.
Increase call connections:
The auto dialer software can instantly initiate next calls after finishing one call. By doing that businesses can automatic their dialing process and efficiently manage a great number of outbound calls within a short period of time by reducing wait time between all the calls. Such an increase in call connections can help businesses to build more sales, conversions, and leads.
Focused on one call only:
Auto dialers are much efficient to differentiate between answered and unanswered intelligently. They are also quite capable to identify multiple unproductive numbers and can add some numbers to DNC list for not contacting in the future. Hence, many agents won’t need to spend their precious time on checking if their calls are answered by the live agent.
Auto dialers can immediately update user information automatically and can manage the list easily. And hence, it gets easy for the agents to focus exclusively on personalizing interactions and closing deals.
Personalize customer experience:
If we talk about preview dialers, we’ll come to know that it simply enables call center agents to access customer details automatically and quickly before starting the next call. These simple dialers allow agents to skip the next number and decide when should you initiate the next call.
In the case of auto dialers, they make easy for the agents to collect the required information needed to personalize their customer experience and then make improvements in customer engagement. Most of the call centers these days prefer using auto-dialers that can efficiently handle and close all kinds of sales deals.
Start outbound calls at the right time:
Autodialer software enables users to adjust their time zone for running individual marketing campaigns. Some dialers are efficient enough to properly adjust the time zone for multiple campaigns automatically.
The unique features of this software can efficiently drive sales by dialing outbound calls at the same time. Every small and large business especially call centers usually take advantage of all the features to promote the services by broadcasting promotional messages through auto dialers.
Monitor multiple campaigns:
Customized auto dialers are available with the feature that enable businesses to execute and run multiple marketing campaigns automatically and efficiently. Many businesses have an option to scale up or even scale down the software according to the requirements of the marketing campaign or size of their customer base.
Owners and sales managers can help monitor and check out the performance of different marketing campaigns by creating some simple reports and analytics based on some real-time data.
Businesses can simply streamline all kinds of marketing campaigns and boost sales by choosing hosted and customized auto dialer solution. An auto dialer can help run businesses and monitor all the marketing campaigns efficiently without building an on-premise infrastructure. VT dialer can help businesses to launch the campaigns with auto dialer software, just schedule an appointment for more details and consultation.
Ambreen Sajjad is a technical content writer, working for VT Dialer. She has a passion for helping people in all aspects of Digital marketing, Call center industry and home improvement etc.