3rd Jul 2019
Debt collection has always been a most painful process for most of the businesses today. Especially when it comes to calling centers, you need to be careful because as an owner you have to take monthly payments from different clients.
It is quite difficult to get hold of your live contact to send the message. So, if you are lucky enough to get hold, agents also need to deal with their moods and habits and find whether they are willing to communicate or making excuses to pay the late debt.
However, debt collectors need to keep their patience high and offer high values to the clients while still taking good care of the overall debt collection process.
Therefore, to increase revenues or make the collection process much easier and effective, then companies and call centers should consider using auto dialer for debt collection so they can easily reach out to various people at reduced costs.
Improve agent’s productivity by connecting calls to live customer:
Auto dialers play a vital role in the success of debt collection. It simply helps agent productivity as it efficiently dials a number from the pre-loaded list of and then connects to the live caller appears at the other side.
It simply reduces the wastage of time and enables them to connect with live customers.
Using this incredible feature of Auto dialer, you can increase the possibility of a debtor attending the calls, by maximizing debtor collect rate.
Notify customers by leaving messages:
Outbound call integration with smart automated message system of auto dialer will help you leave thousands of messages through an answering machine. The process happens much faster and in a cost-effective rate. With this feature, clients can be easily notified about their upcoming bills and invoices.
Support Retry Tactics:
It’s not possible to get connected to your leads in the first try. But call center technology has got much advanced as it simply allows dialer software to use retry tactics. With auto dialer, you can try disconnected call after 3 hours or 30 minutes. A busy call after 10 minutes and so on. It even takes good care of all types of compliance norms and then improve right party connections by 50%.
Bypass busy and disconnected numbers:
Auto dialer simply discards calls that are unanswered, busy or disconnected and no longer exist. It also helps call centers to monitor the call volumes and then ensure that the spare time of any agent would be reduced, and they are always talking to the customers about debt related affairs.
Suitable for multiple industries:
Auto dialer helps in debt collection, recovery, management, and doing all kinds of billing tasks. Whether they are medical collections, B2B or consumer collections, or about some bad debt collections, it simply helps companies recover enough revenues.
Ensure good debt practices:
Auto dialer software offers numerous redial attempts, ensure calls within flexible and acceptable hours. It also ensures fair debt collection practices.
With an intelligently customized auto dialer software, debt collection firms can easily maximize their connection rates, so every call center agent can approach the right people without wasting a second.
Ambreen Sajjad is a technical content writer, working for VT Dialer. She has a passion for helping people in all aspects of Digital marketing, Call center industry and home improvement etc.